Dispute Resolution Center
Fair, transparent, and expert-led mediation for industrial and professional service contracts.
How to raise a dispute
A dispute is raised against a specific milestone, by either party to that contract, from your dashboard. It cannot be started from this page: the platform has to know which milestone is in question, and only the client and the pro on that contract can open one.
- 1
Open the contract in your dashboard and find the milestone you are disputing. A milestone can be disputed once it is funded and before the money is released.
- 2
Give a short reason and, where it helps, a fuller explanation. That is what the moderator reads first.
- 3
Add evidence as messages in the dispute thread, where both parties and the moderator can see it. Files already delivered against the milestone are part of the record too.
Important Notice
Initiating a dispute freezes the associated secured funds. A ZexusPro Sector Moderator will review the case within 48 hours. Frivolous disputes may result in account penalties.